Maintenance and support for your e-commerce systems
Any digital product needs to be updated or maintained to stay current in an age where technical standards are evolving faster than digitization. So does an online store. At igniti, an e-commerce project does not end with the successful completion of the project. Our service goes far beyond what you need us to do. We leave no wish unfulfilled and no problem unresolved.
With igniti’s reliable and fast technical support, you can continuously maintain the performance of your system landscape at the highest level. Among other things, we offer you the following services to maintain your online shop:
- Installing security updates
- Bug Fix
- Maintenance of the test environment
- Changes to system settings
- Cleaning up the system database
Magento and Shopware support for consistently high technical standards
igniti is a Shopware partner and Magento agency. As a result, you are in good hands with us if you want an update or plugin for your Shopware or Magento online shop. Do you have problems with the system or questions about the application?
Our Magento and Shopware support is always available for you to provide solutions so that you can continue your business as quickly as possible without any worries. In order to be able to detect and avoid errors at an early stage – preferably before the release of a new feature – we always keep the data in the test environment of your shop system up to date with the productive environment.
Together. Digital. Successful.
OUR TECHNOLOGY PARTNERS
PIM System Maintenance for securely managed product data
A PIM system like Akeneo is constantly growing as it is continuously enriched with data. It will therefore come to a point during use from time to time where new PIM functions will be required to simplify operation. As a further positive effect, the speed for data, imports and exports is increased many times over with each Akeneo update. Working with a regularly maintained and updated PIM system is therefore much more effective.
With the PIM Health Check, we also keep an eye on your product structure and catalog for you, so that it always remains up-to-date and as few errors as possible can creep in. If there is an error in the PIM, we will be happy to fix the bug for you. As part of the worldwide Akeneo community, you will stay up to date on all trends and developments. This allows us to react flexibly to the market in real time.
Our pride and joy
OUR REFERENCES
Why is the e-commerce agency igniti a good support partner?
Certified partner of Shopware and Magento
It’s a proven practice to work with the best. Through years of experience as a service provider from the market leaders among the shop systems Shopware and Magento, we have become an agency of trust. Our certified developers are not only very familiar with how to customize templates individually according to your ideas, but also with the professional extension through Magento extensions, Shopware plugins and updates of the two shop systems.
All-round Software Supporter
In plain language, this means that no matter where an igniti customer’s project is burning, we have the right experts in-house who activate all resources to take care of every wish and question and solve problems efficiently. From A for automation of processes to Z for centralization of product data, our e-commerce support is completely familiar with all the adjusting screws and tools of your shop system.
Without waiting for maintenance
If you choose us as your e-commerce agency, you will get your personal contact person who is available for you at any time. Fast support and professional maintenance of our customers’ online shops are top priorities. That’s why you always have free access to our technical assistance. We want you to be completely satisfied with our service and support.
A little more security and performance -
start with the first step
THESE ARE YOUR CONTACTS FOR MAINTENANCE AND SUPPORT
Frank Rub
Managing Director
Stefan Lehmann
Managing Director
Marc Hörmann
Head of E-Commerce
